---
title: Why The Other Waiting Line Moves Faster — HIGH T3CH
url: https://hight3ch.com/why-the-other-waiting-line-moves-faster/
date: 2010-12-22
---

# Why The Other Waiting Line Moves Faster

Bill reveals how “queueing theory” – developed by engineers to route phone calls – can be used to find the most efficient arrangement of cashiers and check out lines. He reports on the work of Agner Erlang, a Danish engineer who, at the opening of the 20th century, helped the Copenhagen Telephone Company provide the best level of service at the lowest price.

adsenseadsense#kontera